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ACOM Vendor Payment System

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1. We cannot process credit cards; do you have an alternative?

Yes, ACH. Complete and return ACH registration form.    

2. Do you charge for the credit card transaction?

No. Review the terms you have with your credit card processor.

3. We take credit cards but prefer not to.

Preferred method of payment is a virtual card. It’s more secure. Each payment 

 has a unique credit card number, expiration date, and security code for each transaction.  

 Can we count on your participation?

4. Do you provide remittance information for each transaction?

Yes, each virtual card payment will include the invoices that are being paid.

5. We accept credit cards; however, you must pay when you place the order. We accept credit cards. However, there’s a 3% charge.

Can you accept an ACH payment?

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MJTV

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1. What is MJTV?

MJTV is the City of Mt. Juliet's Government Access television station.

2. Who can receive MJTV broadcasts?

MJTV is broadcast to all local Comcast and TDS television subscribers.  MJTV can also be viewed on live web stream.

3. Can I broadcast my own programming on MJTV?

Government Access TV stations like MJTV, are a resource of the city to address local municipal programming needs. The City may use the channel to cablecast city council meetings, local emergency announcements and other events and programs as related to the local government. Public Access TV stations provide the forum for the general public to air programming. The City of Mt. Juliet does not currently have a Public Access TV Station.

4. May I advertise my business / organization on MJTV?

No commercial advertisements are accepted to run on MJTV. If a business / organization is sponsoring a community event, then that company may be mentioned on the slide announcing that event.

5. How do I get my community event placed on MJTV?

The preferred method is to submit a PowerPoint slide with all the information about your event. It should be brief, use font sizes 20pt or larger and avoid large amounts of the color red. Email your slides or if you don't have access to PowerPoint, then you can email your event information to tguinan@mtjuliet-tn.gov

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Parks & Recreation

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1. Can we bring pop-up tents in the park?

Yes, pop-up tents are allowed in the park.

2. Where can I find information about hosting a large event (5k, festival, concert, etc.)?

Access special event guidelines.

3. Are dogs allowed in the Park?

Yes! Dogs are allowed in the Park, and they must be on a leash at all times (unless you are inside the dog park).

4. How can I reserve a tennis court?

Courts are first come, first served for individual use.

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Parks & Recreation - Pavilion Rentals

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1. May we bring our own grill to the park?

Yes, each pavilion has its own small grill but you can bring your own.

2. How many tables are in each pavilion?

All pavilions have 6-8 6-foot tables. You can bring additional seating for your rental area.

3. Do pavilions have electricity?

The pavilions at Charlie Daniels Park do have electricity. The others do not.

4. How many people will each pavilion hold?

Each pavilion holds up to 75 people.

5. Do pavilions have water access?

No, the water faucets are not for public use.

6. May I have an inflatable at my pavilion rental?

Yes. The inflatable company must have an Amusement Device Operating Permit from the State of Tennessee as well as Certificate of Liability insurance that is up to one million dollars, with the City of Mt. Juliet Parks and Recreation being an additional certificate holder on that policy. 

For more information please call the Mt. Juliet Parks & Recreation Department at 615-758-6522. 

inflatable permit form (PDF).

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Parks & Recreation - Rentals

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1. Do I receive a refund for cancelling my rental?

Cancellations made 72 hours, or more, prior to rental will receive a full refund.

2. Am I responsible for my trash?

Yes, you are responsible for your trash. Each renter must remove trash from the facility and place it in the dumpster. Trash bags will be provided by the Parks Department.

3. How many people does the meeting room hold?

Rooms A and B hold up to 75 people with tables and chairs, 100 with chairs only, and 150 standing. Room C holds up to 25 people seated.

4. Are tables and chairs provided with the meeting room rental?

Yes, tables and chairs provided with the meeting room rental. Rooms A and B have 100 chairs and 18 6-foot tables each. Room C has 3 8-foot tables, 3 6-foot tables and 30 chairs. Numbers subject to change prior to rental. Renter is responsible for arranging tables and chairs to desired layout.

5. Is set up and tear down times included in my rental?

All set up and tear down times are to be completed during your allotted rental times. Each pavilion has a message board with rental times in it.

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Property Tax

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1. Is the City required to mail tax notices?

Tennessee law does not require the mailing of tax notices indicating the amount of taxes due. Owners of property are presumed to know that taxes are due without personal notice. Failure to receive a tax bill does not relieve the responsibility of payment, nor is this a reason for interest and penalty charges to be dismissed if the tax bill becomes delinquent.

2. When are bills for property taxes mailed?

October of each year. Property tax bills are mailed to the owner of record (as of 1 January). New owners (buyers) are responsible for ascertaining whether property taxes are due to the city. The city is not a part of any contract between buyers and sellers meaning unpaid taxes accrue against the property and not the owner. Property taxes must be paid to protect the property title from a tax sale.

3. What time of year are property taxes due?

Current calendar year taxes are due and payable from 1 October of the current year through the last day of February of the ensuing year.

4. Are partial payments accepted for my taxes?

While the city will accept partial payments of property taxes, the city will not provide follow up billing. It remains the responsibility of the taxpayer to make the additional payments required. Penalties and interest will accrue as of March 1 despite any partial payments.

5. What happens if I miss the tax payment deadline?

From the first day of each month beginning 1 March, interest and penalty of 1.5% per month (18% annually) is added to your tax amount. If the U.S. Post Office fails to
postmark your payment by the date due and the payment arrives after the due
date, it is considered a late payment. This applies even if the taxpayer mails the
payment on time. For mail-in payments, office meter dates are not accepted only
official Post Office postmarks.

6. What time period do my annual taxes cover?

The taxes that become payable October 1 cover the current calendar year.

7. Where can my tax bill be paid in person?

The City of Mt. Juliet’s Finance and Sewer Accounting Bldg is located at:
2425 North Mt. Juliet Road
Mt. Juliet, TN 37122

Office hours are 8 a.m. to 5 p.m., Monday through Friday. Located in the Northeast door to City Hall, there is a secured night deposit box for drop off payments. The same drop box is also used for sewer service payments.

8. Where should tax payments be mailed?

Payments may be mailed to:
City of Mt. Juliet Property Tax
P.O. Box 679
Mt. Juliet, TN 37121-0679

9. Are credit/debit cards accepted for property tax payments?

The city has
partnered with Business Information Systems and their Credit Card Processor
which will make a “convenience charge” for the use of such cards or online
check. The city never receives a portion of any convenience fee charged. The convenience fee is never refundable under any circumstance. If both delinquent and current property taxes are due, one must pay the delinquent taxes first, wait five business days for clearance and then pay the current taxes. Both may be paid at the same time by mail or in person.

Access the Online Payment Process

10. What does the term "EtUx" beside my husband's name on the property bill mean?

EtUx is a Latin phrase meaning "and wife." The phrase "EtVir" means "and husband," EtAl means "and others."

11. What do some of the terms on my tax bill mean?

For definitions of terms on your tax bill, check the glossary terms section.

12. Does my mortgage company get a copy of my tax bill mailed to them?

No. It is the property owner's responsibility to forward tax bills to their mortgage
company. Tax bills are mailed to the property owner to review the information. A
listing will be provided to those mortgage companies who request such information; the city does not seek out the mortgage companies. Many mortgage companies will make their own inquiry electronically and will obtain the information required for them to remit the taxes.

13. What happens if the mortgage company and the taxpayer remit payment for the same property?

The policy of the City of Mt. Juliet is to refund the second payment to the remitter. If the second payer is the taxpayer, it is likely that the taxpayer’s check will simply be returned rather than cashed and repaid. A duplicate receipt should be provided so the taxpayer may review the situation for possible errors. The taxpayer remains responsible for interest and penalty if a payment is credited to the wrong property. If the second payment is from the mortgage company, it is most likely a check for multiple properties requiring that the check be accepted and a partial refund remitted to the mortgage company. There will be significant delay in a credit being returned to the taxpayer’s escrow account due to the way escrow accounts are operated at the taxpayer’s financial institution.

14. What is the penalty for payments made after the last day of February following the year of assessment?

View penalty information for late payments.

15. Does the city of Mt. Juliet participate as some Tennessee taxing authorities in providing a tax freeze when the taxpayer is 65 years or older?

No, the city of Mt. Juliet does not participate in the tax freeze.

16. What do I do if I try to pay my taxes and am told that the taxes have already been paid?

Taxpayers are responsible for knowing whether their property taxes have been paid and who paid them. An error by the property tax clerk or the system will not excuse taxes, penalties or interest. A taxpayer should request a duplicate receipt which will list amount and the payer of the taxes. If the taxpayer does not recognize the payer (perhaps a taxpayer relative), it is in the best interest of the taxpayer to bring that fact to the attention of the property tax clerk. It is unlikely but not impossible that the city will have credited the wrong taxpayer but it is quite possible that a mortgage company has listed the wrong bill for payment or perhaps a different taxpayer paid the wrong bill on line. The city has no way to be aware of this occurrence as the amounts may be very similar.

Eventually, the mortgage company or other taxpayer making the error will lawfully request the return of the erroneous payment. If this event occurs after February 28, penalties and interest will accrue on the taxes that become immediately due and payable due to the error of another entity.

It is the taxpayers’ responsibility to pay the property taxes in all circumstances. If a property tax receipt is voided due to a payment error by another entity, the taxpayer affected will be mailed a notice that the receipt has been voided but it will not extend the due date nor reverse penalties and interest that will immediately accrue.

The City recommends that if the taxpayer does not recognize that the payer of the tax that they remit to the property tax clerk the appropriate tax which will be held in escrow to be credited after the error is reported or refunded if no error exists.

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Property Tax - Exemptions

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1. Do the elderly, disabled or disabled veterans receive any discounts or exemptions?

Eligibility requirements include: age/ disability; ownership/ residency; and income (except veterans and their eligible surviving spouses). To apply for property tax relief you must meet these three basic criteria - these are described below. Reimbursements for the property taxes of low-income homeowners who are elderly or disabled are provided by the state of Tennessee. Income does not apply to disabled veterans or their surviving spouses. Reimbursements are given on all or
part of the local taxes paid on property which the taxpayer owns and uses as his/her residence. These benefits are paid on the first $27,600 market value of the property. If your residence is a mobile home, a copy of your title or bill of sale is required.

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Property Tax - Tax Sale

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1. What is a tax sale?

Parcels of property that have delinquent taxes may be auctioned by the city or the county to settle such taxes. Note if one pays the county taxes, the city remains able to auction the property if the city taxes are delinquent.

2. What is the date and time of the annual tax sale auction?

The tax sale auction is held in October of each year.

3. Where and when will the auction/sale be advertised?

The auction/sale is advertised in the local newspaper.

4. When are tax sales advertised?

The auction list is published once approximately 2-3 weeks before the sale.

5. How and when do you register for the tax sale auctions?

There is no registration. You must simply be present to bid.

6. Is it possible to register by mail?

No, you can't register by mail.

7. What type of payment is required at auction?

Cash, money order, or check is required at the time of the sale to settle the auction price.

8. What type of bidding process is used?

This is an open public auction.

9. Will the sales be final?

Yes, all sales are final at the auction.

10. Will all other liens be cleared from the property as a result of the sale?

All liens except state and federal liens are cleared. Note, if the county is auctioning
the property and city taxes are also unpaid then those taxes must be satisfied or
the property will be auctioned at a later date by the city.

11. Is there a redemption period before I can take possession once a property is acquired through your tax sale, and if so, what is the redemption period?

The new owner cannot take possession of the property until one year from the date the confirmation of sale is filed unless the court has reduced the redemption period to as little as 30 days.

12. If there is a redemption period, does the investor earn interest during the redemption period? If so, what is the annual interest rate?

There is an annual interest rate of 10% earned on the property during the redemption period.

13. If a foreclosure is necessary, will the city assist in this matter?

No. The city does not assist with foreclosures.

14. Will I receive a document to verify the purchase?

Will it be a deed or a certificate of lien? You will receive a receipt showing the amount you paid. At the end of the redemption period, the city will issue a deed.

15. Do you allow investors to invest at your tax sales without attending the tax sale?

No, we don't allow investors to invest at your tax sales without attending the tax
sale.

16. Is a current list of available properties or liens available?

The available properties are published 2-3 weeks before the tax sale. You may obtain a copy by contacting the newspaper.

17. Is a copy of the county and state statutes and rules regarding the tax sale available for purchase from the City?

No, a copy of the county and state statutes and rules regarding the tax sale
are not available for purchase from the City.

18. Would you please place me on your mailing list if you have one?

No, the city does not maintain a mailing list.

19. When will the list of unsold /un-bid property be available?

There is rarely property remaining after an auction that hasn't been bid on and sold. If there is any property that was not sold or bid on, the one year redemption period applies to the city.

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Public Works - Pretreatment Division

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1. What is a grease interceptor/grease trap?

The name grease interceptor or grease trap is often used interchangeably. These devices are utilized to allow for the separation of fats, oils and greases in wastewater discharges from food service establishments and/or other type grease and oil generating establishments.

Such traps or interceptors may be the “outdoor” or in-ground type normally 1,000 gallons capacity or greater, or the “under-the-counter” package units normally referred to as the under-the-counter grease traps.

View images to show you the difference.

2. Why is grease a problem?

Grease is a problem because it can cause blockages in sewer collection lines resulting in overflows of wastewater from the collection system. These overflows can potentially result in damage to property and/or environmental contamination of local bodies of water.

Grease can adversely impact our wastewater collection system, equipment, and grease may also encumber wastewater treatment plants abilities to adequately treat the wastewater it receives.

Although many believe pouring warm liquid grease down a drain is not harmful, once the grease cools, it hardens and may result in the blockages and overflows as describe above.

3. Do I need a grease trap?

Any Food Service Establishment (FSE) that introduces grease or oil discharges from kitchens, dish washing and any wastewater that is associated with food preparation should have a grease trap. This excludes residential occupancies that do not participate in the selling or preparation of food for commercial gain or business.

4. Is the grease trap I have adequate?

That depends on the discharge flow from the establishment and the amount of grease contained in the wastewater that discharges into the trap. The Universal Plumbing Code states that no grease trap should have a capacity less than 20 gallons per minute or more than 55 gallons per minute. City of Mt. Juliet requires all outside traps be at a minimum of 1,000 gallon trap and no single trap should be greater than 2,000 gallons (if larger is needed a series of traps may be accepted). Internal traps will need to be assessed based on the number of water generated fixtures it serves. The amount of grease in the wastewater can impact whether or not the establishment grease trap is able prevent grease from being discharged into the collection system.

The FSE may need to implement Best Management Practices (BMP) in managing the handling of fats, oils and grease. I don’t know if I have a grease trap? The first step is can you identify any under-the-counter containers where sinks and drains tie into? Check the plumbing drawing of the facility if available, to see if a grease trap is identified on the drawing. If you are still unsure you may wish to contact a plumber to assist you in tracing the discharge lines from the facility to see if they lead to a grease trap. Typically outside traps have manhole covers. Outside grease traps are typically close to the kitchen section of the facility.

5. What if I don’t have grease trap?

If your Food Service Establishment (FSE) discharges fats, oils and greases and does not have a grease trap eventually maintenance problems will occur with clogged sewer lines in the facility or backup situations in the wastewater collection lines in your service area.

If you establishment is found to be the cause of such problems within the sewer service area based on the City of Mt. Juliet Grease Control Program and City of Mt. Juliet Sewer Use Rules and Regulations , your establishment may be charged for any cost recovery associated with the maintenance and repair for any issues associated with the grease discharges.

To prevent this City of Mt. Juliet will require all FSEs to install some type of grease control device. This could be an in-ground outside trap or an approved under-the-counter unit(s).

6. How can I become compliant?

If there is no grease trap at the Food Service Establishment (FSE), City of Mt. Juliet requires that all grease laden waste streams be tied into grease control device. City of Mt. Juliet requires in-ground outside grease traps be no less than a 1,000 gallon. A guide sheet for sizing the grease trap is located in the Grease Control Program for your assistance.

The FSE may want to utilize an engineer to assist you with determining the proper size your FSE needs. Where it is determined by City of Mt. Juliet that the installation of an approved in-ground outside grease trap is infeasible or physically impossible to install, then an adequate and approved under the-counter grease trap, may be required for use on individual fixtures, including sinks, dishwashers, and other potentially grease containing drains. The location of these units must be located as near as possible to the source of the wastewater. Under-the-counter grease traps require more frequent maintenance and record-keeping. Please obtain a copy of the City of Mt. Juliet Grease Control Program policy to understand the requirements for compliance with the Program.

7. What are the criteria for maintenance and securing my grease trap?

For the in-ground outside grease traps, City of Mt. Juliet requires that traps be pumped at a minimum once every 90-days or more if necessary. Due to the nature of the Food Service Establishment (FSE) and the FSEs best management practices, more frequent pumping of the trap may be necessary or deemed necessary by the Pretreatment Department.

The entire contents of the grease trap must be removed, this includes all trapped fats, oils and greases, wastewater therein and solids. No waste, and/or wastewater from the pumping are to be reintroduced into the grease trap/grease interceptor. Owners/Users shall be responsible for ensuring that no waste, wastewater or solids pumped from the trap are reintroduced back in the trap. All grease traps must be secure and maintained by its owner/user in a manner that will prevent the introduction of any prohibited waste and any other unauthorized access. The owner/user will be responsible for any expenses related to securing the grease trap. City of Mt. Juliet requires that all under-the-counter grease traps be cleaned on a weekly basis along with maintaining a log to document this cleaning. Weekly cleaning will assist in ensuring the under-the- trap grease trap is functioning correctly and limit odors from emanating from the trap.

Pretreatment has a weekly under-the-counter grease trap form located within the Grease Control Program document found on our website. No waste removed from the under-the-sink trap should be disposed of via the sewer system. FSE with under-the-counter grease traps should utilize the, Weekly Under-the-Sink Grease Trap Disposal Log. These logs are located within Grease Control Program policy.

All manifest of pumping events must be maintained. All these records should be maintained and accessible for review by this office for a minimum of 1 year.

8. Who is responsible for inspecting my grease trap?

The ultimate responsibility for inspecting your grease trap is the owner/user of the establishment. City of Mt. Juliet personnel perform routine inspections on all known in-ground outside grease trap within its sewer service area; under–the-counter grease traps will be inspected semi-annually, however, these inspections do not alleviate the owner/user of the establishment from the responsibility of inspecting or ensuring the Food Service Establishment’s grease trap is operating and compliant.

9. What if my grease trap is found to be noncompliant by City of Mt. Juliet inspector?

If the inspector finds that the grease trap is noncompliant, a notice of noncompliance will be left with the establishment. The notice will list the name of the establishment, the date and a deadline date for the noncompliant item(s) to be corrected. A typical notice requires that the owner/user list the name of the hauler, the date pumped, and where the grease pumped was hauled. This form should be completed and returned to the Public Works Department. If the establishment is found not to have complied with notice of noncompliance, City of Mt. Juliet may escalate enforcement.

10. What is escalated enforcement?

Escalated enforcement is taken against a Food Service Establishment that does not comply with the requirements found in City of Mt. Juliet Grease Control Program and/or does not comply with the requirements listed of the notice of noncompliance left by the City of Mt. Juliet Inspector. Escalated enforcement can result in a civil penalty not exceeding $5,000 a day per of noncompliance. A civil penalty may be issued by City of Mt. Juliet for failure to comply and this failure shall be documented along with the assessed penalty with a deadline for payment unless otherwise documented. The typical enforcement actions can be found in the City of Mt. Juliet Grease Control Program Other methods of escalated enforcement can be found within the FOG Policy Grease Control Program and Enforcement Response Guide document.

11. What documentation must I maintain and for how long must it be maintained?

Food Service Establishment (FSE) owners/users must utilize and maintain Grease Trap Maintenance Log/Weekly Under-the-Counter Grease Trap Disposal Log to document the removal of grease trap contents for no less than 1 year retention time and available for review by Pretreatment Inspectors. The record keeping requirements should be maintained and be accessible at the FSE for inspection by City of Mt. Juliet personnel.

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Stormwater Utility

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1. What is stormwater runoff?

 

Stormwater runoff is the water that flows off roofs, driveways, parking lots, streets and other hard surfaces during rain storms.  Stormwater runoff is also the rain that flows off grass surfaces and wooded areas that is not absorbed into the soil.  The runoff that is not absorbed into the ground pours into ditches, culverts, catch basins and storm sewers.  It does not receive any treatment before entering the streams and lakes.  

2. What is stormwater pollution?

Water from rain or melting snow either seeps into the ground or “runs off” to lower areas, making its way into streams, lakes, and other water bodies.  On its way, runoff water can pick up and carry many substances that pollute water.  Examples of common pollutants include fertilizers, pesticides, pet wastes, sediments, oils, salts, trace metals, grass clippings, leaves and litter.  Stormwater polluted runoff can be generated anywhere people use or alter the land, such as farms, yards, roofs, driveways, construction sites, and roadways.